The Ultimate Guide 
Monet Software
DECEMBER 12, 2019
It is generally recommended to use an average growth rate from previous years as a guide, adding market insights or sales funnel information for refinement purposes. Anticipating the future is a core mission for any contact center. Dig into the topic and things only get more complicated. Creating the Annual Forecast. Historical Data.
CX Accelerator
DECEMBER 10, 2019
How A Simple Vision Board Changed My Year & A How-To Guide For Building Your 2020 Board. Originally written as only a how-to guide for creating a successful vision board, I quickly decided that I had found my “ why ” and that there was beauty in my imperfect journey. By Becky Roemen. Journey To Happy . The list went on and on.
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CX Accelerator
DECEMBER 10, 2019
How A Simple Vision Board Changed My Year & A How-To Guide For Building Your 2020 Board. Originally written as only a how-to guide for creating a successful vision board, I quickly decided that I had found my “ why ” and that there was beauty in my imperfect journey. By Becky Roemen. Journey To Happy . The list went on and on.
Pointillist
DECEMBER 10, 2019
Customer lifetime value is, in many respects, the ultimate KPI. Not all companies measure and prioritize it, yet the importance of customer lifetime value (CLV) is staggering. It’s the one KPI that is most indicative of the effectiveness of your customer experience (CX) strategy. Forrester What is Customer Lifetime Value?
Advertiser: ZoomInfo
It's no secret that hiring for a senior management position is a tough task for recruiters, and remaining open to changes and seeking better ways to source candidates is critical. That is why building a strong framework for executive hiring that maximizes efficiencies while minimizing cost and time to hire is important. How to Source Talent.
SharpenCX
DECEMBER 10, 2019
People throw out blanket statements about how they want to work harder , get healthy , or read more. Then, come the second week of January, these ideals get tossed to the wayside. In fact, only 9% of people actually follow through with their New Year’s resolutions. And, we know why. It’s not that the resolutions themselves are unobtainable.
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Whether you're building one from scratch or rethinking your existing scorecards, this guide is here to provide insights into everything you need to know. Scorecards are the foundation of your QA program––and understanding your customer experience.
Advertiser: ZoomInfo
Check out our latest ebook for a guide to the in-depth, wide-ranging candidate and company data offered by ZoomInfo Recruiter — and make your next round of candidate searches faster, more efficient, and ultimately more successful. LinkedIn Recruiter is an effective way to start the recruitment process for an open position.
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In our eBook, Google Analytics 4: The Ultimate Guide , we’ll empathize over the frustrations of the new platform, then arm you with the tools you need to transform roadblocks into opportunities and success. GA4 is a major shift in UI and reporting and provides the flexibility to impact more than just marketing.
Advertiser: ZoomInfo
By the time you reach the end of our guide, you’ll be a sales outreach pro. Sales outreach is an art and a science. The art is what you bring to the table—your flair for conversation, your work ethic, your dedication. We bring the science—proven tactics, strategies, and methods that really work.
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In this guide, MaestroQA outlines a framework to increase agent retention built on 4 concepts: alignment, engagement, recognition, and progression. It’s hard to deliver amazing customer experiences when agents feel disengaged and unmotivated to stay.
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In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. The new hybrid model emerging creates the opportunity to maximize the positives while reducing some of the negative attributes of remote working. Empower your agents to serve your customers better from anywhere.
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